Shipping Policy
Last Updated: September 20, 2026
Business Information
Brand: Hovelariq
Company Name / Trademark Owner:
Operated by Huaihua Fenggou Network Technology Co., Ltd.
Business Owner: Che Zhuoji
Business Address:
Room 103, Building 3, Xieshui Tang Community,
Wushui Road, Chengzhong Subdistrict,
Hecheng District, Huaihua City,
Hunan Province, China
Email: service@jorevaniq.com
Phone: +86 16573662588
Website: jorevaniq.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.
jorevaniq is owned and operated by Huaihua Fenggou Network Technology Co., Ltd.
A clear framework for shopping with jorevaniq: what to expect from your order, how we support you, and the rights and responsibilities that apply.
Thank you for shopping with Jorevaniq.
This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related shipping information for orders placed through jorevaniq.com.
Jorevaniq is committed to providing reliable delivery services and a smooth shopping experience for pet owners.
1. About Our Shipping Service
Jorevaniq is an online pet supplies store operated by:
Huaihua Fenggou Network Technology Co., Ltd.
Website:
https://jorevaniq.com
Company Address:
Room 103, Building 3, Xieshui Tang Community,
Wushui Road, Chengzhong Subdistrict,
Hecheng District, Huaihua City,
Hunan Province, China
Email:
service@jorevaniq.com
Phone:
+86 16573662588
2. Shipping Destination
We currently provide shipping services to customers in the United States.
Orders are shipped to the delivery address provided during checkout.
Please ensure that your shipping information is complete and accurate. Jorevaniq is not responsible for delays caused by incorrect or incomplete delivery information provided by customers.
3. Order Processing Time
All orders are processed after payment confirmation.
Order Processing Time:
1-3 business days
Processing includes:
- Order verification
- Product preparation
- Packaging
- Shipment arrangement
Please note that processing time does not include transit time.
During holidays, promotional events, or periods of high order volume, processing times may require additional time.
4. Shipping Methods & Delivery Time
We provide the following shipping options:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7-15 business days |
| Express Shipping | 3-8 business days |
Delivery times are estimated and may vary depending on:
- Destination location
- Weather conditions
- Carrier delays
- Customs processing (if applicable)
5.Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. The shipping origin may vary by product and order.
We provide order tracking information after your order has been shipped. If you have questions about the shipping status of your order, please contact service@jorevaniq.com.
6. Shipping Rates
Shipping fees are calculated according to your order amount and selected shipping method.
Standard Shipping
Orders $1.00–$38.99
Standard Shipping Fee: $2.99
Orders $39.00–$48.99
Standard Shipping Fee: Free
Orders of $49.00 or more
Standard Shipping Fee: Free
Express Shipping
Orders $0.00–$48.99
Express Shipping Fee: $5.99
Orders of $49.00 or more
Express Shipping Fee: Free
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can use the tracking number provided to check your shipment status.
Please allow 24-72 hours after shipment confirmation for tracking information to become active.
If you have not received tracking information or need assistance, please contact:
8. Delivery Delays
While we work to ensure timely delivery, some circumstances beyond our control may cause delays, including:
- Severe weather
- Carrier service interruptions
- Incorrect delivery information
- Customs inspections
- Public holidays
We appreciate your understanding if delays occur due to these situations.
9. Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact our customer service team.
Please provide:
- Order number
- Customer name
- Shipping address
- Photos of damaged items (if applicable)
Our team will review the situation and assist you.
10. Customs, Duties and Taxes
For shipments where applicable, customers are responsible for any customs duties, import taxes, or additional fees required by local authorities.
Jorevaniq cannot control customs processing times or charges imposed by government authorities.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an order cannot be delivered due to incorrect information provided by the customer, additional shipping costs may apply for reshipment.
Please contact us as soon as possible if you need to update your shipping information after placing an order.
12. Returns and Refunds
Jorevaniq offers a 180-day return period from the date of delivery.
If you are not satisfied with your purchase, you may request a return within 180 days after receiving your order, subject to our Return Policy conditions.
For return assistance, please contact:
Email:
service@jorevaniq.com
13. Contact Us
If you have any questions about shipping, delivery, or your order, please contact our customer support team.
Jorevaniq Customer Support
Email:
service@jorevaniq.com
Phone:
+86 16573662588
Customer Service Hours:
Monday-Friday
9:00 AM-6:00 PM PDT
Last Updated: September 20, 2026