Last Updated: September 20, 2026

Business Information

Brand: Hovelariq

Company Name / Trademark Owner:

Operated by Huaihua Fenggou Network Technology Co., Ltd.

Business Owner: Che Zhuoji

Business Address:
Room 103, Building 3, Xieshui Tang Community,
Wushui Road, Chengzhong Subdistrict,
Hecheng District, Huaihua City,
Hunan Province, China

Email: service@jorevaniq.com

Phone: +86 16573662588

Website: jorevaniq.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT.

jorevaniq is owned and operated by Huaihua Fenggou Network Technology Co., Ltd.

A clear framework for shopping with jorevaniq: what to expect from your order, how we support you, and the rights and responsibilities that apply.

Thank you for shopping with Jorevaniq.

At Jorevaniq, customer satisfaction is our priority. We want every pet owner to have a positive shopping experience. If you are not completely satisfied with your purchase, we provide a return and refund process according to the terms below.

Jorevaniq is operated by:

Huaihua Fenggou Network Technology Co., Ltd.

1. Return Period

Customers may request a return within:

180 days from the date of delivery

The return period begins on the date your order is shown as delivered by the shipping carrier.

Return requests submitted after the 180-day period may not be accepted.

2. Return Eligibility

To qualify for a return, items must meet the following requirements:

• The return request is submitted within 180 days after delivery.
• The product is unused or in acceptable condition.
• The product is returned with original packaging when possible.
• The customer provides valid order information.

For hygiene and safety reasons, certain used pet products may not be eligible for return if they cannot be resold.

Jorevaniq reserves the right to review the condition of returned items before approving a refund.

3. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been used, damaged, or altered by the customer
• Items returned without prior approval
• Products missing original components or accessories
• Final sale items clearly marked as non-returnable

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending the product back.

4. How to Request a Return

To start a return request, please contact us:

Email:
service@jorevaniq.com

Please include:

• Order number
• Customer name
• Email address used for purchase
• Product name
• Reason for return
• Photos or videos if the item has quality issues

Our customer service team will review your request and provide return instructions.

Please do not send items back before receiving return authorization from Jorevaniq.

5. Return Shipping Costs

For approved returns:

Customer Responsibility

Customers may be responsible for return shipping costs when:

• The product is no longer wanted
• The customer ordered the wrong item
• The customer changes their preference

Jorevaniq Responsibility

Jorevaniq will provide assistance when:

• The product arrives damaged
• The wrong item was sent
• The product has a confirmed quality issue

Customers should contact us before returning any defective or incorrect products.

6. Refund Process

Once we receive and inspect the returned item, we will process the refund.

Approved refunds will be issued to the original payment method used during checkout.

Refund processing timeline:

• Return review: within 3-5 business days after receiving the returned item
• Refund processing: typically within 5-10 business days after approval

The actual time for funds to appear in your account may vary depending on your payment provider or bank.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us at service@jorevaniq.com with your order number and supporting photos or videos.

Our team will review your request and provide an appropriate solution, which may include a replacement, refund, or return.

If the issue is confirmed to be caused by us, you will not be charged additional return shipping costs.

Please contact us as soon as reasonably possible after delivery so we can assist you promptly. This request does not limit any return rights provided under our applicable return policy or applicable law.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be processed before the order has been shipped.

Once an order has been shipped, it will be handled according to our return process.

9. Shipping Fees and Refunds

Original shipping fees may not be refundable unless:

• The item arrived damaged
• The wrong product was shipped
• The issue was caused by Jorevaniq

Refund amounts will be determined based on the approved return conditions.

10. Return Address Information

For security and processing purposes, return instructions and the applicable return address will be provided after your return request has been approved.

Please contact our customer service team before sending any package.

Unauthorized returns may not be processed.

12. Contact Us

If you have any questions regarding returns, refunds, or your order, please contact our customer support team.

Jorevaniq Customer Support

Email:

service@jorevaniq.com

Phone:

+86 16573662588

Customer Service Hours:

Monday-Friday
9:00 AM-6:00 PM PDT

Last Updated: September 20, 2026